The warranty period for electrical products follows the regulations set by the original Japanese manufacturer and is valid only within Japan. To avail of the Japanese warranty, the product must be returned to Japan at the customer's expense, including shipping fees and related maintenance costs.

We will facilitate communication with the Japanese manufacturer but cannot be held responsible for defects arising from the use of step-down transformers or incompatibilities with local power sources. Please carefully check the product specifications to ensure compatibility in your region before purchase.

Unless otherwise specified, all our products are sourced from Japan and are designed for AC100V power sources (excluding battery-powered or travel-friendly items).

Shipping Fee

Shipping costs are automatically calculated by the system based on the contents of the order: the place of delivery, the mode of transportation and the weight of the package. You can check the cost using the shipping calculator on the shopping cart page or confirm the shipping cost on the checkout page.

Estimated delivery time to Malaysia

We use the most appropriate logistics method for your shipment depending on the location and type of item, so transit times may vary. After your order has shipped, you will receive an email from us containing the shipping order number and a tracking link for your order.

Fulfilling and estimated delivery time: 5~15 business days

The actual delivery time may vary depending on the amount of packages in route, customs clearance process, or delivery status by the local postal service, etc.

We accept major credit cards including Visa, MasterCard and American Express. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal, Apple Pay, Google Pay.

You may be charged additional handling, import, or tax fees as your order passes through customs. Please note, any additional charges on shipments are the customer’s responsibility, and we recommend reviewing these with your local customs departments prior to ordering.

We offer an 8-day return policy. Within 8 days of receiving the product, customers may apply for a return or refund for eligible items. Returns must meet the following conditions:

• The product must be in brand-new, unused condition with all original packaging intact (e.g., shrink wrap, seals, and outer boxes).
• Returns due to "change of mind," "purchased by mistake," or compatibility issues with local power sources are not accepted.

Exceptions and non-returnable items, including customized proxy purchase items, hygiene products, and hazardous materials, are detailed in our Refund Policy. Please note that customers are responsible for shipping costs and any handling fees for returns unless the issue is due to our error (e.g., wrong item, damaged or defective product).