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Sonicare Electric Toothbrush HX9992

Sonicare Electric Toothbrush HX9992

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Regular price $472.00 CAD
Regular price Sale price $472.00 CAD
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We currently ship to the following countries: Taiwan, Malaysia, Singapore, Hong Kong, China, Thailand, Australia, the Philippines, and the United States.

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This is a personal hygiene item which cannot be returned or exchanged once opened.

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Shipping costs are automatically calculated by the system based on the contents of the order: the place of delivery, the mode of transportation and the weight of the package. You can check the cost using the shipping calculator on the shopping cart page or confirm the shipping cost on the checkout page.

Estimated delivery time to Canada

We use the most appropriate logistics method for your shipment depending on the location and type of item, so transit times may vary. After your order has shipped, you will receive an email from us containing the shipping order number and a tracking link for your order.

Fulfilling and estimated delivery time: 10~20 business days

The actual delivery time may vary depending on the amount of packages in route, customs clearance process, or delivery status by the local postal service, etc.

We accept major credit cards including Visa, MasterCard and American Express. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal, Apple Pay, Google Pay.

You may be charged additional handling, import, or tax fees as your order passes through customs. Please note, any additional charges on shipments are the customer’s responsibility, and we recommend reviewing these with your local customs departments prior to ordering.

We offer an 8-day return policy. Within 8 days of receiving the product, customers may apply for a return or refund for eligible items. Returns must meet the following conditions:

  • The product must be in brand-new, unused condition with all original packaging intact (e.g., shrink wrap, seals, and outer boxes).
  • Returns due to "change of mind," "purchased by mistake," or compatibility issues with local power sources are not accepted.

Exceptions and non-returnable items, including customized proxy purchase items, hygiene products, and hazardous materials, are detailed in our Refund Policy. Please note that customers are responsible for shipping costs and any handling fees for returns unless the issue is due to our error (e.g., wrong item, damaged or defective product).

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Philips Sonicare Electric Toothbrush HX9992

● Customized Oral Care with SenseIQ Technology ● Removes up to 20 times more plaque than manual brushing ● Removes up to 2 times more stains in 2 days ● Promotes gum health within 2 weeks ● User-friendly compact and seamless handle design ● Handle tip illuminates with "Pressure Prevention Sensor" and "Excessive Movement Detection" ● Sonicare app provides personalized brushing guidance ● Compact USB charging travel case for convenient portability ● No.1 Electric Toothbrush Brand used by Japanese Dentists and Dental Hygienists for 15 consecutive years

Settings: 3 levels
Brushing Modes: Clean, White Plus, Gum Health, Deep Clean, Sensitive, Tongue Cleaning
Rated Voltage: AC100-240V, 50/60Hz (compatible with international voltages)
Power Consumption (during charging): 1.5W
Charging Time: Approximately 16 hours
Usage Time (full charge): Approximately 48 minutes (2 weeks of twice-daily 2-minute use)
Battery: Lithium-ion rechargeable battery
Waterproof: IPX7
Dimensions (W×D×H): Approximately 237 x 27 x 29 mm
(with A3 Premium All-in-One Brush Head attached)
Weight: Approximately 116g
(with A3 Premium All-in-One Brush Head attached)
Sonicare App Compatibility: iOS 11.0 and later, Android 6.0 and later
Included Accessories: Main Unit (Handle), A3 Premium All-in-One Brush Head, Tongue Cleaning Brush Head, Charging Stand, Charging Base, USB Charging Travel Case (Type-C), USB Cable (Type-C), Power Adapter, User Manual

Important Information

All our products are authentic and shipped directly from Japan. Please note the following regarding voltage compatibility:

  • Voltage Standards: Many appliances we sell are designed for Japan’s 100V voltage, unless otherwise specified in the product description. If no voltage information is provided, it is safe to assume the product is intended for 100V use.
  • Usage in 110V Regions: Products used in regions with 110V (e.g., certain areas in the USA) are typically compatible for direct use without a voltage converter. However, please confirm before use to avoid damage.
  • Usage in Higher Voltage Regions: If you wish to use the appliance in regions with higher voltage (e.g., 220V), a step-down converter is required. These can usually be found at local electronic or hardware stores.
  • International Compatibility: Some items are compatible with 100–240V for international use. Please check the product specifications carefully to ensure compatibility in your region before purchasing.
  • USB-Charged or Battery-Powered Products: These do not have voltage concerns and can be used anywhere.
  • Plug Compatibility: Japanese appliances typically use Type A plugs. If your socket has a different shape, you may need a plug converter, which is readily available at local stores.

Manuals: Manuals are generally in Japanese unless stated otherwise. For assistance, tools like the Google Translate app can help by translating text instantly through your phone's camera.

⚠️ Reminder: It is the customer’s responsibility to ensure voltage and plug compatibility before use. We are unable to provide refunds or exchanges for items damaged due to incorrect voltage or plug use.

If you have any questions or concerns, please feel free to contact us—we’re happy to assist!

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Philips, founded in 1891 in the Netherlands, primarily produces products in the fields of lighting, household appliances, and medical systems. As of 2007, Philips had a global workforce of 128,100 people, with manufacturing facilities in 28 countries and sales points in 150 countries worldwide.

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