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imy Shop Japan

Optional premium warranty plan B

Optional premium warranty plan B

Regular price $800 TWD
Regular price Sale price $800 TWD
Sale Sold out
◈Optional Warranty Service

Shipping & Delivery

Shipping Fee

Shipping costs are automatically calculated by the system based on the contents of the order: the place of delivery, the mode of transportation and the weight of the package. You can check the cost using the shipping calculator on the shopping cart page or confirm the shipping cost on the checkout page.

Estimated delivery time to Taiwan

We use the most appropriate logistics method for your shipment depending on the location and type of item, so transit times may vary. After your order has shipped, you will receive an email from us containing the shipping order number and a tracking link for your order.

Fulfilling and estimated delivery time: 5~15 business days

The actual delivery time may vary depending on the amount of packages in route, customs clearance process, or delivery status by the local postal service, etc.

Payment Method

We accept major credit cards including Visa, MasterCard and American Express. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal, Apple Pay, Google Pay, AliPay, WeChatPay and UnionPay.

Tax & Custom

imy provides duty-free services for our customers in Taiwan. Orders shipped to Taiwan will not incur additional taxes or customs fees.

Depending on shipping method, some orders may require real-name authentication for receiving any overseas parcel ship to Taiwan. For more infromation, please refer to our instruction page.

Should you require any further clarification, please do not hesitate to reach out to us.

Return & Refund

We offer a 7+1-day cooling-off period, which is better than the Consumer Protection Act in Taiwan. With the exception of specific items, all online shopping products have an 8-day cooling-off period. This means that within 8 days from the day of receiving the product, you can apply for a return or refund. Except for customized proxy purchase items, all products have an 8-day cooling-off period. According to the reasonable exceptions specified in Article 2 of the guidelines for the exercise of the right to terminate telecommunications transactions, customized payments made at the consumer's request (i.e., custom proxy purchases on this website) are not subject to an 8-day cooling-offperiod.

Within 7 days from the day of product delivery, except for exceptions or non-returnable items and customized proxy purchase items, consumers can apply for a return or refund, and the shipping costs will be covered by the website's operating company.

On the 8th day from the day of product delivery, except for exceptions or non-returnable items and customized proxy purchase items, you can still apply for a return or refund, but the shipping costs and any possible handling fees will be borne by the consumer.

View full details

imy Shop Japan Optional premium warranty plan B

1. Plan Details
Customers who purchase products with "Optional Premium Warranty Plan*" will enjoy the following services:

Under normal usage conditions, customers will have a 12-month guarantee for the product.
7+3 Days Cooling-off Period: Counted from the day of receiving the product.
All products, except custom purchasing items, have a 7+3 days evaluation period. According to Article 2 of the Guidelines for Reasonable Exceptions to Communication Transaction Dissolution Rights, customizations made at the request of the consumer (i.e., custom purchasing on this website) do not apply to the 7+3 days cooling-off period.
Within the first 7 days from the date of receipt, customers can apply for a return/exchange during the evaluation period, and the shipping fee will be covered by us.
From the 8th to the 10th day from the date of receipt, if customers wish to apply for a return/exchange during the evaluation period, they will be responsible for the shipping fee.
Please note that the evaluation period is not a trial period, and once the product is opened and used, except for defects, returns/exchanges will not be accepted.
Free replacement for defects within 30 days of delivery: Within 30 days from the date of receipt, report any "non-manufactured initial defects" to enjoy a free replacement.
Please inspect your product at the time of receipt or within 30 days of product delivery. Keep the shipping label with uninterrupted recording throughout the entire process when opening the package. If you discover any non-manufactured initial defects, please contact us immediately.
Customer service and product consultation: Real person customer service specialists assist with product inquiries related to purchased items.
Electrical products enjoy a 12-month free original manufacturer's warranty under normal use (a very small number of products have a 6-month warranty; please refer to the product page for details).
Within 12 months from the date of receipt of the product, if customers wish to exercise their Optional Premium Warranty Plan rights, our company will assist in sending the product back to the original Japanese manufacturer for repair, and we will not charge a handling fee for sending it for repair. International round-trip shipping costs will be covered by our company.
Please note that if the original manufacturer determines that the non-natural malfunction or damage is caused by human factors or other factors, repair fees may be charged.
All products distributed by our company are the responsibility of the original supplier (manufacturer, distributor) for maintenance and warranty, and our company provides agency repair services. The warranty period, fault cause determination, repair schedule, and handling fees are all based on the regulations or existing procedures of the original supplier (manufacturer, distributor).
When sending the product for repair, please pack it securely with original packaging materials or secure packaging materials to ensure the safety of the shipment.
The original supplier (manufacturer, distributor) only provides repair services during the warranty period and has the full authority to determine whether the product is a natural malfunction or human damage, and the subsequent decision to repair or replace with an equivalent good or new product. If the original manufacturer determines that repair fees are required, consent will be sought from the consumer before sending it for repair, and it will be returned within a certain period.
Except for the provision of spare parts for use during the repair period by the original supplier, our company and the original supplier (manufacturer, distributor) do not assume any responsibility for inconvenience or loss caused by the inability to use the product during the repair period and do not provide substitute products.
*Note: Optional Premium Warranty Plan applies to one product. If you order multiple products and wish to add Optional Premium Warranty Plan to all of them, please purchase the corresponding quantity of Optional Premium Warranty Plan at checkout.



2. Warranty Exclusions
  

The following conditions are not covered by the warranty, and our company or the original supplier (manufacturer, distributor) may charge fees or refuse service:

Intentional Damage: This includes improper installation, deliberate misuse, abnormal physical wear and tear, physical damage from dropping, circuit burnout, deformation from pressure, damage to interfaces or pins, foreign object entry, moisture damage, tampering with or removal of warranty labels or seals, and any visible signs of intentional damage.
Violation of Approved Usage by the Original Supplier (Manufacturer, Distributor):This includes incorrect installation methods, use of non-original consumables, use of power specifications that do not conform, use in adverse environments, and any improper use of the product as determined by the original supplier (manufacturer, distributor).
Unauthorized Repairs: This includes any self-disassembly, repairs, modifications, or alterations conducted without written authorization from the original supplier (manufacturer, distributor).
Hardware Incompatibility: This covers non-functional issues resulting from factors such as conflicts in electrical characteristics, usage expectations, operating frequencies, speed, comfort, heat generation, and other non-functional factors.
Force Majeure and Man-made Disasters: This includes events such as lightning strikes, fires, earthquakes, and floods that are beyond our control.
Routine Maintenance Not Included: This excludes free routine maintenance, including cleaning, lubrication, or replacement of consumable parts.
These exclusions mean that in cases where the warranty does not apply, the customer may be responsible for repair costs, and the company or original supplier (manufacturer, distributor) reserves the right to refuse warranty service.

imy Shop Japan is a company registered in Japan and provide customers quality Japanese home & kitchen appliances, daily supplies, beauty and personal care products with more affordable prices. We offer door to doo delivery service via air freight worldwide, and warranty and repair handling on behalf of customers.

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