Dedicated AC Adapter NEB-AC-20

Orders are generally processed within 2–5 business days (excluding weekends and Japanese public holidays) and shipped from Japan by air. Shipping availability and fees are shown at checkout.

After dispatch, estimated transit times are 5–15 business days for Asia/Oceania, 10–20 for North America, and 10–19 for Europe. Customs or local delivery conditions may cause delays. Estimated times are not guaranteed. Tracking is provided after dispatch.

Available payment methods may include supported credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Options may vary by destination, device, or payment-provider eligibility and are shown at checkout.

Import duties, taxes (including VAT), customs-clearance charges, or other local fees may apply. Unless expressly stated otherwise at checkout, these charges are the recipient’s responsibility and are separate from the product price and shipping fee.

Customs clearance may affect delivery time. Please follow any customs or delivery instructions promptly.

This product is a personal hygiene item and may be subject to hygiene-related return restrictions where permitted by applicable law. Return eligibility depends on the product condition, packaging, and the law applicable to your order.

Opening ordinary packaging does not automatically remove statutory return or withdrawal rights. Please review the Return & Refund information below before opening or using the product.

We generally do not accept voluntary returns or exchanges for change of mind, accidental purchases, or personal preferences, except where required by applicable law.

For incorrect, damaged, defective, or non-conforming items, please contact us—preferably within 8 days of delivery—with your order details and photos where possible. Mandatory consumer rights, including applicable EU/EEA, UK, and Taiwan rights, remain unaffected.

Please contact us before sending any return.