Hotel Pillow

Shipping Fee to Taiwan

We offer a flat shipping rate of 100 NTD for all orders to Taiwan. Additionally, enjoy free shipping on orders over 3500 NTD.

Estimated delivery time to Taiwan

We use the most appropriate logistics method for your shipment depending on the location and type of item, so transit times may vary. After your order has shipped, you will receive an email from us containing the shipping order number and a tracking link for your order.

Fulfilling and estimated delivery time: 5~15 business days

The actual delivery time may vary depending on the amount of packages in route, customs clearance process, or delivery status by the local postal service, etc.

We accept major credit cards including Visa, MasterCard and American Express. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal, Apple Pay, Google Pay, AliPay, WeChatPay and UnionPay.

imy provides duty-free services for our customers in Taiwan. Orders shipped to Taiwan will not incur additional taxes or customs fees.

Depending on shipping method, some orders may require real-name authentication for receiving any overseas parcel ship to Taiwan. For more infromation, please refer to our instruction page.

Should you require any further clarification, please do not hesitate to reach out to us.

This is a personal hygiene item which cannot be returned or exchanged once opened.

We offer a 7+1-day cooling-off period, which is better than the Consumer Protection Act in Taiwan. With the exception of specific items, all online shopping products have an 8-day cooling-off period. This means that within 8 days from the day of receiving the product, you can apply for a return or refund. Except for customized proxy purchase items, all products have an 8-day cooling-off period. According to the reasonable exceptions specified in Article 2 of the guidelines for the exercise of the right to terminate telecommunications transactions, customized payments made at the consumer's request (i.e., custom proxy purchases on this website) are not subject to an 8-day cooling-offperiod.

Within 7 days from the day of product delivery, except for exceptions or non-returnable items and customized proxy purchase items, consumers can apply for a return or refund, and the shipping costs will be covered by the website's operating company.

On the 8th day from the day of product delivery, except for exceptions or non-returnable items and customized proxy purchase items, you can still apply for a return or refund, but the shipping costs and any possible handling fees will be borne by the consumer.