We offer a 7+1-day cooling-off period, which is better than the Consumer Protection Act in Taiwan. With the exception of specific items, all online shopping products have an 8-day cooling-off period. This means that within 8 days from the day of receiving the product, you can apply for a return or refund. Except for customized proxy purchase items, all products have an 8-day cooling-off period. According to the reasonable exceptions specified in Article 2 of the guidelines for the exercise of the right to terminate telecommunications transactions, customized payments made at the consumer's request (i.e., custom proxy purchases on this website) are not subject to an 8-day cooling-offperiod.
Within 7 days from the day of product delivery, except for exceptions or non-returnable items and customized proxy purchase items, consumers can apply for a return or refund, and the shipping costs will be covered by the website's operating company.
On the 8th day from the day of product delivery, except for exceptions or non-returnable items and customized proxy purchase items, you can still apply for a return or refund, but the shipping costs and any possible handling fees will be borne by the consumer.
