Shipping policy

1. Order Processing

All orders are generally processed within 2–5 business days after receiving your order confirmation email, excluding weekends and Japanese public holidays.

Processing times may be longer during peak shopping seasons, holidays, or when additional time is needed to prepare an order. We will notify you if a significant processing delay is expected.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Please note that order processing time and international delivery time are separate. The estimated delivery times below do not include order processing.

2. International Shipping

All international orders are shipped from Japan by air.

We arrange international shipping using suitable carriers and delivery services based on the destination, parcel size, weight, product restrictions, and service availability.

The carrier and delivery service used for each order may vary. We do not guarantee a specific shipping provider unless expressly agreed in advance.

Shipping Destinations and Availability

We offer international shipping to various countries and regions worldwide.

Available shipping destinations may change depending on carrier availability, customs regulations, transportation restrictions, or other operational circumstances.

Shipping services to certain destinations may be temporarily suspended or discontinued due to circumstances such as postal disruptions, carrier strikes, customs restrictions, or other delivery limitations.

Current shipping availability and applicable shipping charges are determined by the delivery options offered at checkout.

If no shipping option is available for your destination, we may be temporarily unable to accept orders for delivery to that location.

If an order cannot be fulfilled due to a shipping restriction identified after purchase, we will contact you to explain the situation and arrange an appropriate resolution, including a refund where applicable.

3. Shipping Charges

Shipping charges are calculated based on your order details, including the destination, parcel weight, size, and available shipping services.

The applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping promotions or free shipping offers may apply to eligible orders or destinations, subject to the conditions stated at the time of purchase.

4. Estimated Delivery Times

International delivery times vary by destination and available shipping services.

As a general reference, estimated transit times after dispatch are:

  • Asia and Oceania: Approximately 5–15 business days

  • North America: Approximately 10–20 business days

  • Europe: Approximately 10–19 business days

  • Other supported destinations: Transit times vary depending on the destination and available delivery services

These estimates refer to international transportation after dispatch and do not include the initial order processing period.

Actual delivery times may be affected by customs clearance, transportation schedules, local delivery conditions, public holidays, weather, or other circumstances beyond our direct control.

Estimated transit times are provided for reference only and are not guaranteed arrival dates.

Any delivery timeframe expressly agreed for your order, and any mandatory delivery rights under applicable consumer protection laws, remain unaffected.

If you need your order by a particular date, please contact us before placing your order to discuss the available shipping arrangements.

5. Customs Duties, Taxes, and Import Clearance

International shipments may be subject to import duties, taxes (including VAT), customs clearance fees, or other charges imposed by destination-country authorities or delivery providers.

Unless expressly stated otherwise at checkout, these charges are the recipient's responsibility and are not included in the product price or shipping fee.

Customers are responsible for cooperating with applicable customs clearance procedures, providing any required information or documentation, and paying applicable import charges within the deadlines set by the relevant authorities or delivery providers.

We recommend monitoring your shipment tracking regularly, particularly after your parcel has arrived in the destination country.

Customs clearance procedures and processing times vary by destination and may affect delivery.

6. Delivery Information and Recipient Responsibilities

Please carefully review your delivery information before placing an order.

Ensure that your shipping address includes all required details, such as your building number, apartment or unit number, postal code, and accurate contact information.

If you notice an error in your shipping information after placing your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate corrections before dispatch. However, changes may not be possible once the parcel has been handed to the carrier.

Customers are responsible for reasonably cooperating with delivery arrangements, responding to applicable customs or delivery notices, and collecting parcels within the carrier's designated holding period.

7. Failed Deliveries and Returned Shipments

A parcel may be returned to imy Shop Japan due to circumstances such as:

  • Incorrect or incomplete delivery information

  • Unpaid import duties or customs clearance charges

  • Incomplete customs clearance procedures

  • Refused delivery

  • Failure to collect a parcel within the carrier's holding period

  • Other delivery-related issues

If a shipment is returned, we will review the circumstances and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Where permitted by law and adequately disclosed before purchase, original shipping charges may be non-refundable, and reasonable, actual return or reshipping costs may apply when a return is attributable to the customer.

Any additional charges or proposed deductions will be assessed based on the circumstances and explained to the customer.

Where a customer has already validly exercised a statutory cancellation or withdrawal right, the shipment and any related return costs will be handled in accordance with the applicable statutory rules.

For further details, please refer to our Return & Refund Policy.

8. Order Tracking and Delivery Assistance

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and tracking information.

Please allow up to 48 hours for tracking information to become available or begin updating.

You can check your order status through your customer account or the tracking link provided in your shipping confirmation email.

If your parcel has exceeded the estimated delivery timeframe, tracking has stopped updating for an unusually long period, or the carrier reports a delivery issue, please contact us at cs@imyshopjapan.com with your order number and relevant tracking details.

We will review the available shipment information and assist with the next steps.

Any applicable statutory rights concerning delayed, lost, or undelivered goods remain unaffected.

9. Contact Information

For questions about shipping, tracking, customs clearance, or delivery concerns, please contact:

imy Shop Japan

Customer Support Email: cs@imyshopjapan.com

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Japan Standard Time, excluding Japanese public holidays.

This Shipping Policy applies to orders placed on or after its effective date, subject to applicable law.

Nothing in this policy limits or excludes any mandatory consumer rights under applicable law.

Effective Date: November 7, 2026