TEMPUR
Original Pillow
Original Pillow
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We currently ship to the following countries: Taiwan, Malaysia, Singapore, Hong Kong, China, Thailand, Australia, the Philippines, and the United States.
Notice
Notice
This is a personal hygiene item which cannot be returned or exchanged once opened.
Shipping & Delivery
Shipping & Delivery
🔔Our carrier is unable to deliver to SF Lockers or P.O. Boxes, as all international shipments require a valid address where someone can sign for the package upon delivery.
Shipping Fee
Shipping costs are automatically calculated by the system based on the contents of the order: the place of delivery, the mode of transportation and the weight of the package. You can check the cost using the shipping calculator on the shopping cart page or confirm the shipping cost on the checkout page.
Estimated delivery time
We use the most appropriate logistics method for your shipment depending on the location and type of item, so transit times may vary. After your order has shipped, you will receive an email from us containing the shipping order number and a tracking link for your order.
Fulfilling and estimated delivery time: 5~20 business days
The above is an estimate, not a guaranteed delivery time. We will do our best to deliver according to the estimated delivery time, but sometimes there may be delays. For example, local postal/logistics, weather, festivals or other uncontrollable factors. If you have further questions, please feel free to contact us.
Payment Method
Payment Method
We accept major credit cards including Visa, MasterCard and American Express. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal, Apple Pay, Google Pay, AliPay, WeChatPay and UnionPay.
Tax & Custom
Tax & Custom
You may be charged additional handling, import, or tax fees as your order passes through customs. Please note, any additional charges on shipments are the customer’s responsibility, and we recommend reviewing these with your local customs departments prior to ordering.
Return & Refund
Return & Refund
We offer an 8-day return policy. Within 8 days of receiving your item, you may apply for a return or refund only if the product is defective or incorrect.
Returns are not accepted for reasons such as change of mind, mistaken purchase, or compatibility issues with local power sources.
Customized, hygiene-related, perishable, or hazardous products are non-returnable.
Return shipping and any handling fees are the customer’s responsibility unless the return is due to our error.
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TEMPUR Original Pillow
◆ ULTIMATE NECK SUPPORT
◆ Uniquely shaped to follow the natural curve of your body.
◆ The ergonomic design helps align your spine for comforting head and neck support.
◆ The unique shape of the TEMPUR Original Pillow has been carefully designed to support back and side sleepers.
◆ Size:
M 50*31*10-7cm
L 50*31*1.5-8.5cm
A Game-Changing Pillow!
I’ve lived in the U.S. for 23 years and tried over 20 pillows due to chronic neck and head pain. Nothing worked — until now. After just one night, I completely fell in love with this pillow. It molds perfectly to my head and neck within minutes. I didn’t move all night and woke up pain-free for the first time in years.
It arrived well-packaged and quickly. Lightweight, comfortable, and absolutely life-changing.
Thank you, Imy Shop Japan — and thank you to Japan for creating this miracle!
Thank you so much for your kind words! We're truly happy to hear the pillow has made such a positive difference for you. It means a lot to us to know that it's brought you comfort and restful sleep. Wishing you many more peaceful nights ahead!
— imy Shop Japan Team
TEMPUR® material is unlike any other. Our scientists have spent more than 30 years improving and perfecting the TEMPUR® material for sleep. Its formula has always been kept secret. In fact, fewer than 10 people in the world know how it is made, and they are all TEMPUR® employees. Viscoelasticity means that TEMPUR® material is both fluid and springy, thanks to its billions of ultra-sensitive open-cell structures that exist in a state somewhere between solid and liquid. That's the secret.