Grill Plate Zero Smoke DX RM-103TE

Please note that the warranty period for electrical products is in accordance with the regulations set by the original Japanese manufacturer and is valid only within Japan. Should you wish to avail of the Japanese warranty, the product must be returned to Japan at your expense, including shipping fees and any related maintenance costs. We will facilitate communication between you and the Japanese manufacturer but cannot be held responsible for any defects that may arise due to the use of a step-down transformer or incompatibilities with local power sources. Before purchasing, please consider the security and usability of the product in your region. All our products are sourced from Japan, and unless specified otherwise, are designed for AC100V power sources (excluding battery-powered items or those meant for travel).

Shipping Fee

Shipping costs are automatically calculated by the system based on the contents of the order: the place of delivery, the mode of transportation and the weight of the package. You can check the cost using the shipping calculator on the shopping cart page or confirm the shipping cost on the checkout page.

Estimated delivery time to Hong Kong

We use the most appropriate logistics method for your shipment depending on the location and type of item, so transit times may vary. After your order has shipped, you will receive an email from us containing the shipping order number and a tracking link for your order.

Fulfilling and estimated delivery time: 5~15 business days

The actual delivery time may vary depending on the amount of packages in route, customs clearance process, or delivery status by the local postal service, etc.

We accept major credit cards including Visa, MasterCard and American Express. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal, Apple Pay, Google Pay, AliPay, WeChatPay and UnionPay.

You may be charged additional handling, import, or tax fees as your order passes through customs. Please note, any additional charges on shipments are the customer’s responsibility, and we recommend reviewing these with your local customs departments prior to ordering.

We offers an 8-day cooling-off period. With the exception of customized proxy purchase items, all online shopping products have an 8-day cooling-off. This means that within 8 days from the day of receiving the product, you can apply for a return or refund. All products have an 8-day cooling-off.

Within 8 days from the day of product delivery, except for exceptions or non-returnable items and customized proxy purchase items, consumers can apply for a return or refund, but the shipping costs and any possible handling fees will be borne by the consumer.