Terms of service
OVERVIEW
Welcome to imy Shop Japan.
imy Shop Japan is an online store operated by TAKARAJIMASHOJI Co., Ltd., a company established in Japan.
Throughout this website, the terms "imy Shop Japan," "we," "us," and "our" refer to the online store and its operating company, as appropriate.
Our store is hosted on Shopify Inc., which provides the e-commerce platform used to offer our products and services.
By accessing our website or purchasing products from us, you agree to these Terms of Service, together with the policies referenced herein, including our Return & Refund Policy, Shipping Policy, and Privacy Policy.
Please read these Terms carefully before using our website or placing an order.
Nothing in these Terms excludes or restricts mandatory consumer rights under applicable law.
SECTION 1 — ONLINE STORE TERMS
By using our website or placing an order, you confirm that you are of legal age to enter into a binding contract in your jurisdiction or have obtained any legally required consent from a parent or legal guardian.
You may not use our website, products, or services for unlawful or unauthorized purposes.
You agree to comply with applicable laws when accessing our website and purchasing or using our products.
You must not transmit viruses, malware, or other harmful code that could damage or interfere with our website or services.
We reserve the right to restrict access to our website where reasonably necessary to prevent unlawful activity, fraud, security threats, or material violations of these Terms.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse or restrict access to our services where reasonably justified and permitted by applicable law.
We may implement reasonable security measures to protect our website, customers, and business operations.
Information transmitted through our website may pass through third-party networks and services.
Payment information is processed through supported payment service providers using applicable security measures.
You may not reproduce, distribute, commercially exploit, or misuse our website content, services, or intellectual property without prior written authorization, except where permitted by applicable law.
The headings in these Terms are provided for convenience and do not affect their interpretation.
SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that product descriptions, pricing, shipping charges, delivery information, and other material information relevant to purchasing decisions are accurate and up to date.
Certain general or informational content on our website may become outdated.
We reserve the right to correct errors, update information, or remove outdated content.
Where a material error affects an order already placed, we will contact the customer and arrange an appropriate resolution in accordance with the applicable contractual terms and consumer protection laws.
Nothing in this section limits our legal obligations concerning product descriptions, pricing transparency, or other mandatory pre-contractual information.
SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES
Product prices, availability, shipping services, and other offerings may change without prior notice for future purchases.
We may modify, suspend, or discontinue products or services due to inventory availability, transportation restrictions, regulatory requirements, operational circumstances, or other legitimate business reasons.
Changes to prices or services will not automatically alter the terms of orders already accepted.
If circumstances prevent us from fulfilling an existing order, we will notify the customer and arrange an appropriate refund or other resolution in accordance with applicable law.
Nothing in this section permits us to disregard obligations arising from an existing contract or applicable consumer protection laws.
SECTION 5 — PRODUCTS OR SERVICES
Certain products may be available exclusively through our website and may be offered in limited quantities.
We make reasonable efforts to present accurate product descriptions, specifications, photographs, and other relevant information.
However, colors and visual appearances may vary depending on display settings, lighting, and other technical factors.
We reserve the right to limit product quantities, restrict availability in certain geographic regions, or discontinue products where reasonably necessary.
Returns, Refunds, and Product Issues
Our Return & Refund Policy governs voluntary returns, refunds, statutory withdrawal rights, incorrect or defective products, and related return arrangements.
Our Shipping Policy provides information about international shipping, delivery availability, estimated delivery times, customs responsibilities, and returned shipments.
These policies form part of the terms applicable to purchases through our website.
Nothing in these Terms or policies excludes or limits mandatory consumer protection rights, including statutory remedies for defective, damaged, incorrect, or non-conforming goods.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate information when placing an order, including your billing details, shipping address, and contact information.
You are responsible for reviewing your order information before completing checkout.
If you discover an error in your order or delivery information, please contact us as soon as possible.
We will make reasonable efforts to assist with corrections before dispatch, but changes may not be possible once a shipment has been handed to the carrier.
We reserve the right to review, limit, refuse, or cancel orders where reasonably necessary, including suspected fraudulent transactions, payment issues, product unavailability, regulatory restrictions, or unavailable delivery services.
Where an order has already been paid for and cannot be fulfilled, we will notify the customer and arrange an appropriate refund or other resolution in accordance with applicable law.
Additional information about delivery responsibilities and returned shipments is available in our Shipping Policy and Return & Refund Policy.
SECTION 7 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our website may provide access to tools, applications, or services operated by third parties.
Such services may be governed by their own terms, privacy policies, and operating conditions.
We do not control the independent operation or availability of all third-party services.
To the extent permitted by applicable law, we are not responsible for interruptions or technical issues arising solely from third-party services outside our reasonable control.
Nothing in this section excludes responsibilities that cannot lawfully be excluded or limits statutory rights arising from purchases made through our store.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to websites, services, or resources operated by third parties.
These links are provided for convenience or informational purposes.
We do not necessarily endorse or control the content, security, accuracy, or policies of third-party websites.
We recommend reviewing the applicable terms and privacy policies before using external services.
This section does not limit our responsibilities concerning products sold by imy Shop Japan or any obligations imposed by applicable consumer protection laws.
SECTION 9 — USER COMMENTS, FEEDBACK, AND SUBMISSIONS
Customers may submit reviews, comments, feedback, suggestions, or other materials through our website or communication channels.
You are responsible for ensuring that any content you submit is accurate, lawful, and does not infringe the rights of others.
You must not submit content containing unlawful, defamatory, misleading, abusive, or malicious material.
We reserve the right to moderate or remove content that violates applicable law, these Terms, or reasonable website standards.
Where you voluntarily submit content for public display, such as a product review, you grant us a non-exclusive permission to display and use that content in connection with our website and business, subject to applicable law and our Privacy Policy.
Private customer communications will not be treated as public reviews merely because they have been submitted to our customer support team.
SECTION 10 — PERSONAL INFORMATION
The collection, use, storage, and handling of personal information through our website are governed by our Privacy Policy.
Please review the Privacy Policy to understand how personal information is processed in connection with orders, payments, shipping, customer support, and other website services.
Nothing in these Terms limits any mandatory privacy or data protection rights.
SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, estimated delivery times, or product availability.
We reserve the right to correct such information when necessary.
Where a correction materially affects an order already placed, we will contact the customer and address the issue in accordance with the terms applicable to that order and relevant consumer protection laws.
We will not rely on this section to unilaterally remove mandatory consumer rights or impose undisclosed charges on existing orders.
SECTION 12 — PROHIBITED USES
You may not use our website or services:
-
For unlawful or fraudulent purposes
-
To violate applicable laws or regulations
-
To infringe intellectual property or privacy rights
-
To submit false or misleading information
-
To transmit viruses, malware, or other harmful code
-
To interfere with website security or functionality
-
To obtain unauthorized access to accounts, systems, or personal information
-
To harass, threaten, or abuse other users or our employees
-
To engage in unauthorized commercial exploitation of our website or its content
We may restrict or terminate access to our services where reasonably necessary to address such conduct, subject to applicable law.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We make reasonable efforts to maintain the availability, security, and functionality of our website.
However, we do not guarantee that access to our website or third-party digital services will always be uninterrupted or free from technical errors.
Temporary interruptions, maintenance, network failures, or other circumstances outside our reasonable control may affect website availability.
To the extent permitted by applicable law, we are not liable for losses arising solely from circumstances beyond our reasonable control where no legal responsibility arises on our part.
Any exclusion or limitation of liability under these Terms applies only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted.
In particular, these Terms do not exclude or limit:
-
Liability for fraud or fraudulent misrepresentation
-
Liability for death or personal injury caused by negligence where such liability cannot legally be excluded
-
Mandatory consumer rights relating to product quality, safety, conformity, or accurate description
-
Statutory remedies concerning incorrect, damaged, defective, or non-conforming goods
-
Mandatory rights concerning delivery, cancellation, withdrawal, refunds, repair, or replacement
-
Any other rights or liabilities that cannot legally be excluded under applicable law
Our obligations concerning products purchased through the website are further described in our Return & Refund Policy and Shipping Policy.
SECTION 14 — INDEMNIFICATION
To the extent permitted by applicable law, you may be responsible for reasonable losses or claims directly resulting from your unlawful conduct or material breach of these Terms.
Any such responsibility will be assessed in accordance with applicable law and the circumstances of the case.
This provision does not impose automatic penalties or unreasonable legal costs.
Nothing in this section restricts your ability to exercise statutory consumer rights, submit legitimate complaints, or seek lawful remedies.
SECTION 15 — SEVERABILITY
If any provision of these Terms is determined by a competent authority or court to be unlawful, invalid, or unenforceable, that provision will be ineffective to the extent required by applicable law.
The remaining provisions will continue to apply where legally permissible.
Nothing in this section permits the enforcement of a provision that would otherwise violate mandatory consumer protection laws.
SECTION 16 — TERMINATION
These Terms remain effective unless terminated in accordance with their provisions or applicable law.
You may stop using our website or request account-related assistance by contacting us.
We may restrict or terminate access to our website or services where reasonably necessary due to unlawful activity, fraud, security concerns, or material breaches of these Terms.
Termination of website access does not automatically cancel existing purchase contracts or eliminate obligations arising from orders already accepted.
Any outstanding orders, refunds, statutory remedies, or other legally binding obligations will be handled in accordance with applicable law and the terms governing the relevant transaction.
SECTION 17 — ENTIRE AGREEMENT
These Terms of Service, together with applicable policies and any specific terms agreed for an order, form part of the agreement governing use of our website and purchases made through imy Shop Japan.
Our Return & Refund Policy governs returns, refunds, statutory withdrawal rights, and related product and delivery issues.
Our Shipping Policy governs shipping arrangements, delivery availability, customs responsibilities, and related matters.
Where provisions overlap, the more specific policy will generally govern its subject matter, subject to the terms agreed for the relevant order and applicable mandatory law.
Nothing in these Terms excludes representations, obligations, or rights that cannot legally be excluded.
SECTION 18 — GOVERNING LAW
These Terms of Service and related agreements shall be governed by and construed in accordance with the laws of Japan.
However, this choice of law does not deprive consumers of any mandatory protections afforded by the laws that would otherwise apply to their contracts, where such protections cannot lawfully be excluded by agreement.
Nothing in this section restricts any mandatory jurisdictional or procedural rights available to consumers under applicable law.
SECTION 19 — CHANGES TO TERMS OF SERVICE
We may update or revise these Terms of Service by publishing the revised version on our website.
The current version and its effective date will be made available on this page.
Unless otherwise required by applicable law, revisions affecting purchase terms will apply prospectively to orders placed on or after the effective date of the revised Terms.
Orders placed before the effective date will remain subject to the terms applicable at the time of purchase and any mandatory statutory rights.
Continued use of the website after revised Terms are published may be subject to the updated website-use provisions, but does not automatically modify the terms of existing purchase contracts.
SECTION 20 — CONTACT INFORMATION
For questions about these Terms of Service, orders, or our policies, please contact:
Store Name: imy Shop Japan
Operating Company: TAKARAJIMASHOJI Co., Ltd.
Customer Support Email: cs@imyshopjapan.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Japan Standard Time, excluding Japanese public holidays.
Additional legally required seller identification and business information should be made available through the Seller Information / Specified Commercial Transactions disclosure on our website.
Effective Date: November 7, 2026